Terms of service

OVERVIEW

These Terms of Service govern your use of EYEFUL.SHOP and purchases made through our website. By accessing the website or placing an order, you agree to these terms together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. STORE AND SERVICES

EYEFUL.SHOP provides a curated online collection of decorative objects, incense holders, and design artifacts. Product availability, descriptions, pricing, and specifications may change without notice. We reserve the right to discontinue products or limit quantities.

2. ELIGIBILITY AND ACCOUNTS

You must be legally capable of entering into a binding agreement in your jurisdiction. You are responsible for providing accurate account, billing, and shipping information and for maintaining the confidentiality of your account credentials.

3. ORDERS

Submitting an order is an offer to purchase. An order is accepted only after payment is authorized and we issue an order confirmation. We may decline or cancel an order because of inventory errors, suspected fraud, incorrect pricing, shipping restrictions, or other reasonable operational concerns. If we cancel a paid order, the amount charged will be refunded to the original payment method.

4. PRICES, TAXES, AND PAYMENT

Prices are shown in the currency selected on the website. Shipping charges, taxes, customs duties, VAT, and import fees are not included unless expressly stated. Customers are responsible for duties and taxes imposed by the destination country. Payment must be completed using an available checkout method.

5. SHIPPING AND DELIVERY

Orders normally require 3–5 business days for processing and quality inspection. International transit typically takes 10–20 business days after dispatch. Delivery dates are estimates and may be affected by carriers, customs, weather, holidays, or events outside our control. Tracking information is sent by email after shipment. Please review our Shipping Policy for full details.

6. RETURNS AND REFUNDS

Return requests must be made within 7 days of delivery. Items must be unused, in their original condition, and in their original packaging. Customers are responsible for return shipping costs for non-defective returns. If an item arrives damaged, defective, incomplete, or incorrect, contact support@eyeful.shop promptly with the order number and clear photographs. Eligibility, exclusions, and refund timing are described in our Return & Refund Policy.

7. PRODUCT APPEARANCE AND ARTISANAL VARIATION

We make reasonable efforts to display products accurately. Colors and finishes may vary depending on screen settings. Hand-finished and high-fired objects may show minor variations in glaze, texture, tone, or surface character. These natural characteristics are not necessarily defects.

8. SAFE USE

Customers must follow product instructions and safety warnings. Burning incense must never be left unattended and must be kept away from children, pets, drafts, curtains, and flammable materials. EYEFUL.SHOP is not responsible for damage caused by misuse, unsafe placement, modification, or failure to follow instructions.

9. INTELLECTUAL PROPERTY

Website text, photographs, graphics, branding, layout, and other content are owned by or licensed to EYEFUL.SHOP and may not be copied, reproduced, distributed, or used commercially without written permission.

10. PROHIBITED USE

You may not use the website for unlawful activity, fraud, infringement, harassment, transmission of malicious code, interference with site security, unauthorized data collection, or resale of website content.

11. THIRD-PARTY SERVICES

The website may use or link to services provided by Shopify, payment processors, carriers, analytics providers, and other third parties. Their services are governed by their own terms and privacy practices.

12. DISCLAIMER AND LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis. EYEFUL.SHOP is not liable for indirect, incidental, special, or consequential losses arising from use of the website or products. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

13. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The current version will be posted on this page with its effective date. Continued use of the website after an update constitutes acceptance where permitted by law.

14. CONTACT

Questions about these terms may be sent to support@eyeful.shop.

Effective date: August 31, 2026.