Refund policy

RETURN & REFUND POLICY

We want every EYEFUL.SHOP order to arrive as expected. Please review this policy before requesting a return.

7-DAY RETURN WINDOW

You may request a return within 7 calendar days of the date your order is marked delivered. To start a return, email support@eyeful.shop with your order number and the reason for the request. Do not send an item back before receiving return instructions and approval.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging with all included components. Proof of purchase is required.

Hand-finished and high-fired objects may show small variations in glaze, texture, color, surface, or finish. These natural characteristics are not necessarily defects.

DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact support@eyeful.shop within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.

After review, we may offer a replacement, refund, or another appropriate solution. EYEFUL.SHOP will cover reasonable return shipping costs when a return is required because the item arrived damaged, defective, incomplete, or incorrect.

CHANGE-OF-MIND RETURNS

Eligible change-of-mind returns are accepted within the 7-day return window. The customer is responsible for return shipping costs and for ensuring that the package reaches the return address safely. Original shipping charges, customs duties, taxes, and import fees are not refundable.

NON-RETURNABLE ITEMS

We cannot accept items that have been used, altered, damaged after delivery, returned without authorization, or sent without their original packaging. Gift cards, personalized items, and products clearly marked final sale are not returnable unless required by applicable law.

RETURN SHIPPING

Approved returns must be sent to the address provided in our return instructions. Customers should use a trackable shipping method. EYEFUL.SHOP is not responsible for unauthorized returns or return packages lost in transit.

REFUNDS

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed after we approved your refund, contact support@eyeful.shop.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or fulfillment has started. If an order has already shipped, the standard return process applies.

STATUTORY RIGHTS

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

CONTACT

For return or refund assistance, email support@eyeful.shop.

Effective date: August 31, 2026.